I directed the research, design, testing, and stakeholder communications for the future myQ smart garage door opener application redesign. Over the course of six months, I organized and led the research and design effort while reporting to various levels of leadership in the company. I interviewed and led workshops with employees across multiple manufacturing and distribution centers, as well as blind studies, customer interviews, and user testing at Chamberlain headquarters and at multiple strategic testing facilities across the US. I prepared and facilitated each session with our target groups, and also created learning opportunities for interns and junior designers to participate in the studies. There were over a dozen projects that were launched as a product of this work, ranging from innovation in user interface and smart home integrations, as well as home automation, AI, biometric, and geofencing-powered features that have gone on to further establish Chamberlain as the leader in garage door openers internationally.
ClientmyQServicesSmart Garage Door OpenerYear2019LinkmyQ.com
